Frequently asked questions

• How do I get access to ProBind? add remove

  In order to get access to ProBind contact us to arrange access or a demonstation on what we can do for you.

• How do I contact ProBind? add remove

  Please email us at enquiries@prorisk.com.au or call us on 1300 776 467.

• What are my payment options - credit card and/or invoicing? add remove

  Currently invoicing through a registered Insurance Broker/Distributor is our only option. Credit Card facliities are not available.

• What do I do if my business type isn't on the list? add remove

  No problem at all - message us at: enquiries@prorisk.com.au or call us on 1300 776 467 and we'll let you know if we can offer cover.

• Can I change my cover or add policies? add remove

  Of course. Please contact enquiries@prorisk.com.au or give us a call on 1300 776 467 and we’ll be more than happy to adjust your policy.

• Who are ProRisk? add remove

  Professional Risk Underwriting Pty Ltd, or ProRisk for short, has a proud history of innovation, product development, profitable underwriting and growth. ProRisk is a multi-line underwriting agency focused on the needs of SME and mid-market clients with over 20 products all backed by Australian Regulated Insurers including Swiss Re International SE, HDI Specialty SE and Lloyd’s.

  ProRisk is one of the longest continually operating underwriting agencies in Australia and employs over 30 professionals in Melbourne, Sydney and Brisbane.

  Our experienced and legally qualified claims team proudly fulfil our motto ‘Protection is our Promise’. We only use top tier law firms and consultants to deliver a consistent professional approach to managing each claim. Each claim is managed via ClaimPro, our proprietary online claims management platform.

  In 2020 we launched ProBind, ProRisk’s own online broker trading platform. This enables our broking partners to quote, bind and renew policies 24 hours a day, 365 days a year.

• How do I lodge a claim? add remove

  Please contact newclaims@prorisk.com.au or give us a call on 1300 776 467 and we’ll be more than happy to assist.

• What is a retroactive date? add remove

  A claims made policy such as Professional Indemnity Insurance will not cover any liability arising from your conduct prior to the retroactive date. A ‘claims made’ policy may cover you for claims made against you during the policy period even though the claim may arise from an act, error or omission that occurred prior to the commencement date of this policy, however it will not cover an act, error or omission that occurred prior retroactive date of the policy.

• What is a claims made policy? add remove

  Claims made policies provides cover for claims first made against you during the insurance period. (e.g. a writ or letter of demand). The policy will typically not provide cover for any claims made against you prior to the insurance period or after. What about matters that I am aware of prior to the start of the policy? The policy will typically not provide cover for any claims made against you during the insurance period if at any time prior to the commencement of the insurance period you were already aware of facts which might give rise to a claim being made against you. You can notify your insurer of facts or circumstances that might give rise to a claim, but have not resulted in a claim. Section 40(3) of the Insurance Contracts Act 1984 provides that where the insured gives notice in writing to the insurer during the insurance period of facts that might give rise to a claim against the insured, the insurer cannot refuse to pay a claim which arises out of those facts, by reason only that the claim is made after the insurance period has expired.